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Client Relationship Manager
CA - San Francisco
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Opportunity Snapshot

eBay, Yahoo!, Microsoft, Cisco, FedEx , PayPal, Logitech, Nissan, Honda, Genentech. . . all of these companies share something in common. They rely on AnswerLab's research to support key business and product decisions.

AnswerLab - a Company on the Move
AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software and mobile applications. As our client list suggests, we are a successful, rapidly growing company with a reputation for high quality research. We were recently named in the Inc. 500 List of Fastest Growing Privately-Held Companies in America and the San Francisco Business Times' List of Top 100 of Fastest Growing Private Companies in the Bay Area.

Your Opportunity
We have an opening for a Client Relationship Manager in our San Francisco office. This role gives you access to Fortune 500 business leaders with the opportunity to help them achieve their business objectives. Your primary focus will be to nurture our existing client relationships and to develop additional business and deeper relationships. This position is an opportunity to:
  • Be a trusted advisor to your clients: AnswerLab's product is information and insights -- and these insights can help the executives at some of the country's most recognizable firms to solve complex business issues. In addition to the knowledge and learning you'll be exposed to, you'll have the added satisfaction of seeing your clients achieve success as a direct result of our research services.
  • Expertise & reputation: Since 2004, AnswerLab has been building a stellar reputation within the research industry, and our body of work not only generates leads through satisfied customer referrals, it will open doors for you.
  • Build something: You will have the opportunity to impact a rapidly growing company that is aiming to be new leading company in our space.
  • Compensation: The compensation package includes a base + commission plan matched to sales objectives that are realistic and attainable.
We are located right at the corner of Market and New Montgomery in the heart of San Francisco. We are a 1-minute walk from the Montgomery Street BART, and walking distance to countless restaurants and coffee shops. Quick question for you - click here

Qualifications

  • 5 + years proven consultative sales experience in professional services. Your sales experience should include:
    • Extensive experience selling to executive contacts and knowledge of the business issues they face.
    • Experience developing new business from existing accounts.
    • Experience managing accounts/key client relationships.
    • Evidence of exceptional networking abilities.
  • Experience in technology, or, at a minimum, an active interest in expanding your knowledge base in this area.
  • Ability to travel up to 10% of the time.
Quick question for you - click here

More about the Role

The sales process at AnswerLab is highly consultative for the simple reason that our client's research needs are as varied as the myriad websites, software, and mobile applications that exist today. Many of their business challenges occur on the cutting edge of online and mobile technologies. Just about every single research project we carry out is unique, and our research methods include online customer experience evaluations (survey & web behavioral analysis), one-on-one website usability sessions (interviews), focus groups and mobile/iPhone studies.

Quick question for you - click here

Your role has "classic" account management and business development responsibilities.  Your primary focus will be to develop additional business from an assigned book of existing accounts. For example, we've done some great work at a number of Fortune 1000 companies and you will leverage our success to penetrate other areas of the company.

Once you are fully up to speed on our service offerings, you will spend the majority of your time prospecting, setting meetings and making sales presentations to both existing and new clients. During the sales process, you will have the support of Research Directors to structure the technical details of your proposals.

Keys to Success

Perhaps the most critical skill you will bring to the table is the ability to understand the client's business needs and challenges, and then to apply that knowledge in the development of customized solutions. It takes a consultative approach -- research, preparation, thoughtful & probing questioning, and interpersonal savvy -- to achieve this level of understanding, but once established, it is the key to unlocking the relationship.

Our fast-moving environment creates a bias for smart individuals who are able to think on their feet, deal with conceptual thinking, and who can match ideas with managers and executives at some of the leading companies in America.

If you share these traits and want to join a growing organization, we look forward to hearing from you.

More About the Company

AnswerLab conducts both qualitative and quantitative research that provides actionable insights into customer experience with websites, software and mobile applications. AnswerLab works with clients at any phase of product development -- from concept testing to implementation to ongoing benchmarking and tracking. AnswerLab's research provides clients with the confidence needed to make important design decisions and offers detailed insights into the thoughts and attitudes of target customers. AnswerLab designs the appropriate methodology for each project, manages the project from start to finish and delivers the "a-ha moments". We are passionate about providing top-notch service to clients and offering a fun, rewarding work environment for our team members.

AnswerLab is a recognized leader in user experience research. In 2009 AnswerLab was the only research firm named to Inc Magazine's Inc 500 List of Fastest Growing Privately-Held Companies in America. The San Francisco Business Times also named the company to its list of 100 Fastest Growing Private Companies in the Bay Area. Again, AnswerLab was the #1 research firm on the list. In addition AnswerLab recently received the Premier Partner Award from Honda for excellence in user experience research. AnswerLab's clients include industry-leaders such as FedEx, Yahoo!, eBay, Intuit, Wells Fargo, PayPal, Genentech, Cisco, Experian, ING Direct and Microsoft.

We are an equal opportunity employer. EOE M/F/D/V
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